Short-Term Rental Management Services
NNNH provides a complete hosting service so YOU, the investor, don’t have to do all the tasks and meet all the time demands that running a short-term rental requires.
- The Basics
Once you have a property, a number of things have to be in place to ensure that it will provide you with the success you desire. Many of these are routine tasks but must be performed efficiently. Any interactions with local government and taxing authority – including everything from trash pickup to any needed reports or payments – must be done without fail.
Many investors feel that they have the capabilities to handle all the elements of managing their own property. There are those who have the knowledge and desire to do so, BUT the reality is that short-term rental hosting is a very complex operation.
Short-term property maintenance is a time-consuming and labor–intensive job.
- You have to arrange for cleaning, grounds management, furniture and fixture repair/replacement, and other similar items.
- Financial matters require long hours dealing with all manner of details:
- Hiring (and potentially firing) as well as paying workers.
- Dealing withs payment system and other financial institutions – while collecting rents. finding, get bids from and hiring contractors and other service providers, managing and paying taxes and physical property concerns like lawsuits and liens as well as demands from governments.
- Managing the bottom line means down to the humblest of tasks – review of invoices and bills.
- Marketing
- Pricing – consistent and ongoing review of competitors and their activities, as well as making sure of how potentials react to our price points
- Professional and engaging listing photos – it’s critical to have highly professional materials and top-quality photography and videos
- Strong digital presence – for larger or more expensive items
- Public relations – visible presence in appropriate media
- Listings in the appropriate media – Airbnb and other top-tier short-term rental sites
- Setting the stage – furniture purchasing, decorating, staging
- Sales materials – flyers and other physical pieces
- Digital presence
- Reputation establishment and management – getting and keeping consistent 5 STAR reviews
- Presentation
- Client-facing interactions and guest management (concierge level)- including having materials about any local amenities – shopping, sites – museums, history and more, information on local celebrations and performances
- Furnishings and fittings
- Internal and external environments
- Reputation management – keeping watch on any negative comments and making efforts to prevent/remove or improve any negatives.
- Maintenance
- Service provider management – contracts/priority status to maintain a quality image to current and prospective – this includes any grounds management, garden, lawn and grounds contractors, as well as providers of electrical as well as plumbing repair/inspection
- Fully functional digital devices (including wi-fi)
- Managing turnaround and cleaning – when one guest moves out and another is coming in, the property and all the items in it need to be inspected and thoroughly cleaned
- Inventory Management – all items needed for usage from paper products to access to refrigeration, washer/dryer – laundry
- Maintenance needs to be thorough, on-time and flawless; dirty rooms, especially bathrooms and kitchens, need to be the top priority